Komunikační dovednosti – formulář

Drahnou dobu jsem přemýšlel jak tuto práci zformulovat. Jedinou rozumnou variantou bylo vytvořit formulář, který bych mohl v budoucnu využít. Formulář, který si v hlavě tak trochu vytvářím po každém jednání, abych si zapamatoval důležité poznatky.

 

Název společnosti                                                                                                                 

Adresa společnosti                                                                                                                

Tel., fax, e-mail                                                                                                                     

Web                                                                                                                                    

Kontaktní osoba                                                                                                                   

Funkce                                                                                                                                 

Jak oslovovat?[1]                                                                                                                     

Země                                                                                                                                   

Etiketa[2]                                                                                                                                 

Jakými jazyky mluví kontaktní osoba?                                                                        

Je potřeba překlad?                                                                                                              

Pobočky                                                                                                                               

Kontakty na  pobočky                                                                                              

                                                                                                                                            

Další kontakt                                                                                                                        

Záznam jednání? [3]        ano / ne

Jedná sám/sama nebo v kolegiu?                                                                                           

Počet osob v kolegiu?                                                                                                           

Očekává ode mne samostatné jednání nebo jednání v kolegiu?                                              

Jak by přijal pokud by mé kolegium bylo stejně velké, větší, menší?                            

                                                                                                                                            

                                                                                                                                            

Co očekává při jednání ode mne?                                                                                         

                                                                                                                                            

                                                                                                                                            

Upřednostňuje větší, menší, otevřené nebo uzavřené  jednací prostory?                                                                                                                                                                               

Přestávka v jednání? Jak dlouhá?                                                                                          

Na čí půdě rád jedná?                         vlastní / cizí / neutrální

Jakému jednání dává přednost?           formální / neformální

Výrobní podmínky                                                                                                                

Výrobní minimum                                                                                                                  

Výrobní kapacita                                                                                                                  

Dodací lhůta                                                                                                                          

Proclení                                                                                                                                

Platební podmínky                                                                                                                

Zmiňoval(a) se o rodině? Kolik má dětí atd.?                                                             

                                                                                                                                            

Výhody v jednání druhé strany?                                                                                            

                                                                                                                                                                                                                                                                                         

Nevýhody v jednání druhé strany?                                                                                                                                                                                                                                                                                                                                                                                   

Mé výhody v jednání?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

Mé nevýhody v jednání?                                                                                                                                                                                                                                                                                                                                                                                                 

Snažil(a) se mě znevýhodnit při jednání?                                                                                                                                                                                                                                                                                                                                                                           

Bylo již dříve s někým jednáno?           ano (O kterou šlo společnost?)                                                                           / ne

Pokud ano, postřehy?                                                                                                           

Čeho se vyvarovat?                                                                                                                                                                                                                                                                                                                                                                                                        

[1] Přeje si abych oslovoval funkcí, titulem …

[2] Detaily etikety jeho/její země, na které bych si měl dát pozor

[3] Při jednání se státními institucemi nebo podniky se státní účastí se někdy vyžaduje záznam, jehož kopie je pak předána i druhé straně, jako prevence proti korupci.